Our family has always appreciated Disney and the service we receive while visiting their parks and resorts. The company as a whole is so committed to customer service and we enjoy feeling valued as a family every time we visit. Disney will be making updates to their guest assistance card at Disney Parks in order to ensure all Disney Guests receive a consistent experience.
The Guest Assistance Card will be replaced with the new Disability Access Service Card on October 9th, 2013. These changes are being made after careful review aim to make each person’s experiences at Disney Parks consistent and enjoyable, while at the same time ensuring Guests with disabilities receive the accommodations they need. The Guest Assistance Cards will still be used until this October 9th date.
As you prepare for your visit to your favorite Disney Park, here are some frequently asked questions about the guest assistance card at Disney Parks that may be helpful for you.
Frequently Asked Questions
How will the new Disney program work?
The Disability Access Service Card will offer Guests a return time for an attraction based on the current wait time. Guest Assistance Cards will continue to be in effect until Oct. 9. We look forward to sharing more information as we get closer to implementation.
Did Disney receive assistance in developing the Disability Access Service Card?
Yes, Disney is engaging disability groups, and Autism Speaks was instrumental in providing feedback as we developed this new process.
Why is Disney making these changes?
Given the increasing volume of requests Disney receives for special access to our attractions, we are changing our process beginning Oct. 9 so that it creates a more consistent experience for all our Guests while providing accommodations for Guests with disabilities.
Who will be eligible for a Disability Access Service Card?
Our goal is to accommodate Guests who aren’t able to wait in a conventional queue environment due to a disability (including non-apparent disabilities).
Will Guests on wish trips also use Disability Access Service Cards?
No. Guests who are visiting through wish-granting organizations will have access through a separate program.
What should Guests do if they have concerns?
Guests should contact Guest Relations to discuss their assistance needs.
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